Order Creation
When the order is PAID We put it to Processing status.
Once the transaction is successfully completed, we will update its status to "Processing."
Order On-Hold
In another word, this status means that your order is waiting for payment request, or it was paid via Paypal and our team is still didn't Process it.
Order Processing
This status mean that your order was paid successfully and our Team is currently working on it, Please allow it from 1 to 7 hours to be completed. Our Team works manually.
Order Completed
You will receive 2 emails the first one confirms that your order is completed and the second one containing your order details
Your order is waiting payment for a while? Leave us an Email or submit a ticket.
Thunder TV Installation Guide
We support a wide range of devices. Please browse the list below to find yours. If you don't see your device, feel free to contact us for assistance.
Some Answers that may help!
We are trying to answer all of your questions. Here is some of the common problems our customers have.
Sometimes due to the high demand your order may be delayed, but if the processing time went more than 12 hours, you have to contact us so we can check about it.
We send the order details via email and save it inside your client area at APOLLO GROUP TV Website.
Here : https://portal.apollogrouptvs.tv/
Go to IPTV ORDERS >> Click View Order >> Then your details should be there
If you are facing this issue, you may contact us so we can reduce the number of channels or vod because your device may not handle them, if you have a good device and still have buffering, contact us.